Project periods : 2 months

Project name : Customer Service System

Item / Warranty Registration

Return Merchandise Authorization (RMA) Request

Pick Up Reservation

Feature

1. Membership (Contact info: Name, email phone etc.)

2. Registration From ( Item / Warranty )

  • Serial Number
  • Product Name
  • Purchase Date
  • Photo of Receipt
  • Product Category

3. Reservation Form ( RMA / Repair / Pick-up )

  • RMA
  • Repair / Upgrade
    • Prefer Time
    • Problems
    • Photos
    • Member Address and Contact
  • Pick-Up
    • Prefer Time

4. Notification ( Email )

5. Administration

  • Member ( View / Edit / Delete )
  • Item / Warranty ( View / Edit / Delete )
    • Warranty End Date
    • Repair Type
    • Upgradable
    • Status (Confirm or reject)
  • Reservation ( View / Edit / Delete )
    • Reservation / Pick-Up Time
    • Status ( Confirm / Finish / Cancel )