Project periods : 2 months

Project name : Customer Service System

Item / Warranty Registration

Return Merchandise Authorization (RMA) Request

Pick Up Reservation

Feature

1. Membership (Contact info: Name, email phone etc.)

2. Registration From ( Item / Warranty )

• Serial Number
• Product Name
• Purchase Date
• Photo of Receipt
• Product Category

3. Reservation Form ( RMA / Repair / Pick-up )

• RMA
• Repair / Upgrade
  • Prefer Time
  • Problems
  • Photos
  • Member Address and Contact
• Pick-Up
  • Prefer Time

4. Notification ( Email )

5. Administration

• Member ( View / Edit / Delete )
• Item / Warranty ( View / Edit / Delete )
  • Warranty End Date
  • Repair Type
  • Upgradable
  • Status (Confirm or reject)
• Reservation ( View / Edit / Delete )
  • Reservation / Pick-Up Time
  • Status ( Confirm / Finish / Cancel )